At this stage you can only sign yourself up online, but watch this space. We’re working on adding functionality that’ll let you to sign up your whole family.
2. Can I sign up using someone else’s banking details?
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If you use someone else’s banking details to sign up, you’ll need to be an authorised signatory on that bank account.
3. What are wellness programmes?
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If you have a medical aid plan, then it’s likely you’ll be able to join through their wellness rewards programme. Come chat to us in club to find out more.
4. I've signed up - what now?
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Come on down to the club and let our friendly staff know you’ve joined online.
They’ll take your photo, you’ll get your access device and be given the grand tour of the club.
Bring your ID or passport, whichever you used to sign-up. You should also bring your training kit, a sweat towel, water bottle and a lock for your locker.
5. It says Health Club - what does that mean?
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Great question. Our Health Clubs are the clubs you see everywhere, in fact there are over 120 of them continent-wide. They’re perfect for everyone, from students to hardcore athletes and families of every size.
6. It says Red Gym - what does that mean?
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Think of Virgin Active Red as our easy, fun, affordable fitness offering. These gyms don’t have pools, steam rooms, saunas or kid-caring facilities, but they’ve got everything else.
7. It says Collection Club - what does that mean?
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Ah, Virgin Active Collection clubs are our fancy clubs that offer members a highly personalised luxury health and wellness experience.
8. What is the age restriction for signing up online?
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You need to be 18 years or older.
9. Can I sign up online for Airport Junction in Gabarone, Botswana?
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Not yet, but we’re working on it. In the meantime, please visit Virgin Active Airport Junction to sign up.
10. Why am I being redirected to the Contact Us page?
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If you’ve indicated that you’re a student or belong to a wellness and/or rewards programme, you’d get redirected to the contact us page so that one of our friendly staff can get in touch with you to get the best rate suited for your specific requirements.
11. I don’t get paid on the 1st – how can I change my debit order date?
After joining, we’ll email your confirmation along with your contract. You’ll also be able to find a copy of your contract in the My Account section of www.myvirginactive.co.za.
13. I’ve changed my mind, how do I go about cancelling my membership?
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Please contact one of our friendly contact centre agents on 0860 200 911 to assist you.